Frequently Asked Questions

Yes, the dark grounded shirts are 30-UPF and the white grounded shirts are 25-UPF. A garment with a UPF of 30 only allows 1/30th of the UV radiation falling on the surface of the garment to pass through it. In other words, it blocks 29/30ths or about 97% of the UV radiation. Tested by the Australian Radiation Protection And Nuclear Safety Agency.

Sit back and let the wool do the work. When necessary, we recommend taking your shirt to the dry cleaners (specify that you want the shirt dry cleaned and NOT laundered) or hand washing. You can also wash your shirt on cold in the washing machine with regular laundry detergent. Don’t use bleach or fabric softeners. Don't use oxi-clean or tide-to-go pens (including bleach-free pens.) Lay flat or line dry. You may use an iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.

Visit our button-up care page for more tips.

You can see the specific body measurements for each style on the "Size Guide" link found on the product pages. 

Superwashed wool is wool that is machine washable and, therefore, will not felt or shrink like untreated wool. Superwashed wool is made by exposing the fiber to a chlorine gas that erodes the scales and then it is coated in a plastic resin called Hercosett 125. One yard of our t-shirt fabric has .45 grams of resin, about half the weight of a raisin. The scouring mill has a EU Ecolabel Certificate and is Standard 100 by Oeko Tex.

Yes, but only from our US site: woolandprince.com.

From our fulfillment center in the Netherlands, we ship via:
-DHP / D4U to Benelux
-DHP / EUROPACK to Germany
-Hermes via B2C / PARCELPREMIUM to United Kingdom
-B2C / PARCELPREMIUM to all other European countries.

Our Europe warehouse is located in the Netherlands. You can generally expect your order to be delivered within 4-10 business days, depending on your proximity to the warehouse

Within the European Union and the United Kingdom, orders are shipped DDP (Delivery Duty Paid). All taxes and duties are included in the final price. Due to air shipment requirements, Malta & Cypress orders will incur a €50 surcharge.

Outside the European Union and United Kingdom, all orders are shipped DDU (Delivery Duty Unpaid). Therefore, your order may be subject to local taxes and import duties, which are imposed by your local customs office or the shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur. We do not cover any such taxes, duties or related charges.

We stand by our commitment to making better, longer-lasting apparel and we’re confident that you’ll notice the difference. If for any reason, your Wool&Prince item doesn’t meet your expectations send us an email at euhelp@woolandprince.com and we’ll make it right.

We are not able to provide replacement product for items that have been damaged as a result of accidents such as stains or improper care.

Our merino wool is sourced from farms throughout Australia. These farms are dedicated to sustainable farming practices and prioritize animal welfare—all are certified non-mulesed by the Australian Wool Testing Authority.

We’re always looking to feature more Field Testers. The best way to become a W&P Field Tester is to send us (or even better, tag #woolandprince in) beautiful images of you doing awesome things in our shirts. Hell, a Wool&Prince item doesn't even have to be in the picture. The more pictures you send us, the better! Once we know each other a bit more, we can talk about an official Field Tester photo shoot. Take a look at some examples.

Have an online presence and dedicated followers? Consider joining the Wool&Prince affiliate program. We love to work with content creators who are passionate about living with less, travel, performance clothing and natural fibers, especially merino wool.

Our affiliate program consists of a small group of our favorite websites, blogs, and content creators that align with our mission. Only content creators that we have personally approved may join the program.

To get started, contact us at partner@woolandprince.com. Tell us about you, your website/social platforms, what you are passionate about, and why you would be a good fit with our brand. If you have previous experience working with other brands, we’d love to see examples. Examples include but are not limited to:
-Product reviews
-Lifestyle/adventure videos or reels
-Blog posts

Field Testers blur the lines between work and play—and look pretty good doing it. We send these guys product so they can test it out before it’s available to the public. We also do a photoshoot and interview with each field tester to highlight their story. We hope their stories inspire your next adventure!

Full price purchases are eligible for price adjustments if the retail price is dropped within 30 days of receipt of your purchase. Price adjustments are offered in the form of store credit for the difference in price. Store credit codes will not expire. Please email euhelp@woolandprince.com within 30 days of you receiving your purchase if you need assistance with a price adjustment. 

We price our products without the markup that you see at most other clothing companies. That way, you know you're getting a fair price whenever you buy from us. The only “deals” you’ll see from us are warehouse cleanout, stock up and save, and a seasonal gift with purchase.

You can add your request to our Feature Upvote board here.

While you are there, make sure to vote on any other features you'd like to see from Wool&Prince. We take customer feedback seriously and appreciate suggestions.

It's pretty simple, you place your order as you normally would and we ship the items per the "ships by date" on the product page. Timing shipments can be tricky. We will reach out to let you know if we're shipping late or by more than a week early.

We don't accept any underwear returns/exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples.

To start the exchange or return process, have your order number (#12345E) and your zip code or email address ready, then head to eu.woolandprincecom/apps/returns. From there, you can start a return for a refund (subject to an €8 fee per order), start a return for a gift card, or exchange your item for another size, color, or style.

You'll automatically receive a prepaid return label if you are shipping from France, Germany, the Netherlands, or the United Kingdom.

We will follow up and email a prepaid return label if you are shipping from the following countries:

Austria, Belgium, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Slovakia, Spain, Sweden, or Switzerland.

If you don't see your country, you’ll need to pay for return shipping back to us at the following address. 

Wool&Prince c/o TLogistics
Gerolsteinbaan 7-9
5121 DN Rijen
The Netherlands

Shipping your return or exchange back to our fulfillment center is at your expense. Mail your exchange or return to our warehouse at the address below. Please write your order number on the parcel.

If you received a return label by email or paid for your own return label, send us an email at euhelp@woolandprince.com with your tracking number and we'll process your return as soon as we verify it is tracking. 

Submitting your return or exchange should only take a couple of minutes. As soon as we receive notification that your return package is on the way to our warehouse, your return will be processed. 

In the case of a return for a refund, it could take 2-10 business days for the refund to reflect in your account. 

In the case of a return for a gift card, you'll receive a gift card code to your email, which you can then use to purchase a new item from the website. 

In the case of an exchange, your exchange order will be submitted to us when your return is processed and will follow the same shipping policies as all of our orders.

Returns for refunds will be charged an €8 fee. Exchanges and returns for gift card are free.

We will gladly process returns or exchanges for up to 30 days after the date of delivery for items in re-sellable condition. Please note: we don’t accept returns of washed, altered, or worn items.

Policy exceptions:

• Items purchased from our Warehouse Cleanout can only be returned for an exchange or gift card.
• We don't accept any underwear returns or exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples.
• Items purchased as part of our Father's Day free gift with purchase promotion are not eligible for return or exchange.