Frequently Asked Questions

Yes, the dark grounded shirts are 30-UPF and the white grounded shirts are 25-UPF. A garment with a UPF of 30 only allows 1/30th of the UV radiation falling on the surface of the garment to pass through it. In other words, it blocks 29/30ths or about 97% of the UV radiation. Tested by the Australian Radiation Protection And Nuclear Safety Agency.

Sit back and let the wool do the work. When necessary, we recommend taking your shirt to the dry cleaners (specify that you want the shirt dry cleaned and NOT laundered) or hand washing. You can also wash your shirt on cold in the washing machine with regular laundry detergent. Don’t use bleach or fabric softeners. Don't use oxi-clean or tide-to-go pens (including bleach-free pens.) Lay flat or line dry. You may use an iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.

Visit our button-up care page for more tips.

You can see the specific body measurements for each style on the "Size Guide" link found on the product pages. 

Superwashed wool is wool that is machine washable and, therefore, will not felt or shrink like untreated wool. Superwashed wool is made by exposing the fiber to a chlorine gas that erodes the scales and then it is coated in a plastic resin called Hercosett 125. One yard of our t-shirt fabric has .45 grams of resin, about half the weight of a raisin. The scouring mill has a EU Ecolabel Certificate and is Standard 100 by Oeko Tex.

Yes, but only from our US site: woolandprince.com.

From our fulfillment center in the Netherlands, we ship via:
-DHP / D4U to Benelux
-DHP / EUROPACK to Germany
-Hermes via B2C / PARCELPREMIUM to United Kingdom
-B2C / PARCELPREMIUM to all other European countries.

Our Europe warehouse is located in the Netherlands. You can generally expect your order to be delivered within 4-10 business days, depending on your proximity to the warehouse

Within the European Union and the United Kingdom, orders are shipped DDP (Delivery Duty Paid). All taxes and duties are included in the final price. Due to air shipment requirements, Malta & Cypress orders will incur a €50 surcharge.

Outside the European Union and United Kingdom, all orders are shipped DDU (Delivery Duty Unpaid). Therefore, your order may be subject to local taxes and import duties, which are imposed by your local customs office or the shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur. We do not cover any such taxes, duties or related charges.

We stand by our commitment to making better, longer-lasting apparel and we’re confident that you’ll notice the difference. If for any reason, your Wool&Prince item doesn’t meet your expectations send us an email at euhelp@woolandprince.com and we’ll make it right.

We are not able to provide replacement product for items that have been damaged as a result of accidents such as stains or improper care.

One of the values of our company is to do better, and we are committed to being a changemaker in the wool industry. A part of being a changemaker is to observe how certain practices are currently being carried out, and actively working to improve them. Our goal is to be part of the solution to reduce the practice of mulesing in the long-term. We currently use non-mulesed and mulesed wool in our garments. One of the sources we buy wool from is transitioning away from mulesing through the use of selective breeding and active management to control flystrike, a deadly parasitic infection. This takes time to safely suppress in a flock without the use of heavy chemicals. As a result of our work with this farm, they are committing more resources to accelerating their transition away from mulesing. By the end of 2024, all of our garments will be made from non-mulesed wool.

We stand firmly behind our policy to "do better" and are hopeful that we can be part of the solution to reduce mulesing in the long-term. We are pleased to be working toward a solution that reduces the widespread practice of mulesing in the wool industry. We believe that the health and wellbeing of sheep should be prioritized in the most humane way possible. We’re looking forward to taking you on this journey with us.

We’re always looking to feature more Field Testers. The best way to become a W&P Field Tester is to send us (or even better, tag #woolandprince in) beautiful images of you doing awesome things in our shirts. Hell, a Wool&Prince item doesn't even have to be in the picture. The more pictures you send us, the better! Once we know each other a bit more, we can talk about an official Field Tester photo shoot. Take a look at some examples.

Have an online presence and dedicated followers? Consider joining the Wool&Prince affiliate program. We love to work with content creators who are passionate about living with less, travel, performance clothing and natural fibers, especially merino wool.

Our affiliate program consists of a small group of our favorite websites, blogs, and content creators that align with our mission. Only content creators that we have personally approved may join the program.

To get started, contact us at partner@woolandprince.com. Tell us about you, your website/social platforms, what you are passionate about, and why you would be a good fit with our brand. If you have previous experience working with other brands, we’d love to see examples. Examples include but are not limited to:
-Product reviews
-Lifestyle/adventure videos or reels
-Blog posts

Field Testers blur the lines between work and play—and look pretty good doing it. We send these guys product so they can test it out before it’s available to the public. We also do a photoshoot and interview with each field tester to highlight their story. We hope their stories inspire your next adventure!

Full price purchases are eligible for price adjustments if the retail price is dropped within seven days of your purchase. Price adjustments are offered in the form of store credit for the difference in price. Store credit codes will not expire. Please email euhelp@woolandprince.com if you need assistance with a price adjustment.

We price our products without the markup that you see at most other clothing companies. That way, you know you're getting a fair price whenever you buy from us. The only “deals” you’ll see from us are bundles on select items, retiring section, buy 2+ and save, and occasional gift with purchase events.

You can add your request to our Feature Upvote board here.

While you are there, make sure to vote on any other features you'd like to see from Wool&Prince. We take customer feedback seriously and appreciate suggestions.

It's pretty simple, you place your order as you normally would and we ship the items per the "ships by date" on the product page. Timing shipments can be tricky. We will reach out to let you know if we're shipping late or by more than a week early.

We don't accept any underwear returns/exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples.

Returns for refunds will be charged a €6 fee. Exchanges and returns for store credit are free.

We will gladly process returns or exchanges for up to 30 days after the date of delivery for items in resellable condition. Please note: we don’t accept returns of washed, altered, or worn items. For hygienic reasons, we're unable to offer returns/exchanges for underwear. Items received for free as part of our gift with purchase appreciation event are ineligible for return or exchange.

To start the exchange or return process, notify us with an email at euhelp@woolandprince.com including your order number (#1234E) and the item you’re sending back. We will email a prepaid return label if you are shipping from the following countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, and United Kingdom (excluding Jersey and Guernsey).

Please indicate if you would like store credit (to place an order for a different size, color, style) or a refund. 

If you don't see your country, you’ll need to pay for return shipping back to us. (We're working to add more countries to the list.) Mail your exchange or return to our warehouse at the address below. Please, write your order number on the parcel. Once your items arrive back at our warehouse, we will issue a store credit or a refund. Shipping your return or exchange back to our fulfillment center is at your expense.

Wool&Prince c/o TLogistics
Gerolsteinbaan 7-9
5121 DN Rijen
The Netherlands

8 to 12 business days. As soon as we receive the package in our warehouse, we’ll email you store credit or issue you a refund. With the store credit, you can place an exchange order or use it for a future Wool&Prince purchase.