Remote Customer Experience Agent
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Wool&Prince is looking for an individual with 1 to 2 years of customer-facing work experience. As the first point of contact with our customers, you will listen to and learn what customers need, be a creative and informed problem-solver, and make every interaction a delightful experience for the customer. Your passion for our brand, merino wool, and living simply will be evident in your communication. 20 to 30 hrs a week. Ability to check customer service channels three to four times a day (ie morning, mid-morning, mid-afternoon, and evening) and spend around 10 to 45 minutes supporting customers each session.
-Support, inform and educate our customers via email and social media
-Update and report on KPIs (such as refund rate, exchange rate, customer suggestions, etc).
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs in each interaction
-Coordinate with other departments and team members to resolve customer questions
-Stay updated on company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills.
-1 to 2 years of customer facing work experience
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a team player who passes the airport test.
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
To apply, send a pdf resume and pdf cover letter to firstname.lastname@example.org.
Please use the email subject "Customer Experience Agent".