How does Wool&Prince Europe ship and when can I expect my order?
From our fulfillment center in the Netherlands, we ship via:
-DHP / D4U to Benelux
-DHP / EUROPACK to Germany
-Hermes via B2C / PARCELPREMIUM to United Kingdom
-B2C / PARCELPREMIUM to all other European countries.
Our Europe warehouse is located in the Netherlands. You can generally expect your order to be delivered within 4-10 business days, depending on your proximity to the warehouse.
What about duties and taxes?
Within the European Union and the United Kingdom, orders are shipped DDP (Delivery Duty Paid). All taxes and duties are included in the final price. Due to air shipment requirements, Malta & Cypress orders will incur a €50 surcharge.
Outside the European Union and United Kingdom, all orders are shipped DDU (Delivery Duty Unpaid). Therefore, your order may be subject to local taxes and import duties, which are imposed by your local customs office or the shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur. We do not cover any such taxes, duties or related charges.
Do you ship outside of Europe?
Yes, but only from our US site: woolandprince.com.
RETURNS & EXCHANGES
How do I return or exchange an item purchased from eu.woolandprince.com?
Returns for refunds will be charged a €6 fee. Exchanges and returns for store credit will remain free.
We will gladly process returns or exchanges for up to 30 days after the date of delivery for items in resellable condition. (We don’t accept returns of washed, altered, or worn items.)
To start the exchange or return process, notify us with an email at email@example.com including your order number (#1234E) and the item you’re sending back. We will email a prepaid return label if you are shipping from the following countries:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, and United Kingdom (excluding Jersey and Guernsey).
Please indicate if you would like store credit (to place an order for a different size, color, style) or a refund.
If you don't see your country, you’ll need to pay for return shipping back to us. (We're working to add more countries to the list.) Mail your exchange or return to our warehouse at the address below. Please, write your order number on the parcel. Once your items arrive back at our warehouse, we will issue a store credit or a refund. Shipping your return or exchange back to our fulfillment center is at your expense.
Wool&Prince c/o TLogistics
5121 DN Rijen
How long does the returns and exchange process take?
8 to 12 business days. As soon as we receive the package in our warehouse, we’ll email you store credit or issue you a refund. With the store credit, you can place an exchange order or use it for a future Wool&Prince purchase.
Can I return underwear?
We don’t accept underwear returns/exchanges, but if your first pair doesn’t fit, we’ll send you a complimentary pair in another size.
Fit & Care
How do I clean my wool shirt?
Sit back and let the wool do the work. When necessary, we recommend hand washing or taking your shirt to the dry cleaners (specify that you want the shirt dry cleaned and NOT laundered). You can also wash your shirt on cold in the washing machine with regular laundry detergent. Don’t use bleach or fabric softeners. Don't use oxi-clean or tide-to-go pens. Lay flat or line dry. You may use an iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.
How does your clothing fit?
You can see the specific body measurements for each style on the "Size Guide" link found on the product pages.
Are your merino wool button-downs UPF (Ultraviolet Protection Factor) rated?
Yes, the dark grounded shirts are 30-UPF and the white grounded shirts are 25-UPF. A garment with a UPF of 30 only allows 1/30th of the UV radiation falling on the surface of the garment to pass through it. In other words, it blocks 29/30ths or about 97% of the UV radiation. Tested by the Australian Radiation Protection And Nuclear Safety Agency.
What is superwashed wool and do Wool&Prince products use superwashed wool?
Superwash wool is wool that is machine washable and, therefore, will not felt or shrink like untreated wool. Superwash wool is made by exposing the fiber to a chlorine gas that erodes the scales and then it is coated in a plastic resin called Hercosett 125. One yard of our t-shirt fabric has .45 grams of resin, about half the weight of a raisin. The scouring mill has a EU Ecolabel Certificate and is Standard 100 by Oeko Tex.
What's the Wool&Prince guarantee?
We stand by our commitment to making better, longer-lasting apparel and we’re confident that you’ll notice the difference. If for any reason, your Wool&Prince item doesn’t meet your expectations send us an email at firstname.lastname@example.org and we’ll make it right.
We are not able to provide replacement product for items that have been damaged as a result of accidents such as stains or improper care.
Do you offer discount codes, coupon codes, or have sales?
We price our products without the markup that you see at most other clothing companies. That way, you know you're getting a fair price, whenever you buy from us.
Where does your wool come from? Do you use mulesed wool?
We currently use non-mulesed and mulesed wool in our garments. One of the sources we buy wool from is transitioning away from mulesing through the use of selective breeding and active management to control flystrike, a deadly parasitic infection. This takes time to safely suppress in a flock without the use of heavy chemicals. As a result of our work with this farm, they are committing more resources to accelerating their transition away from mulesing. By the end of 2024, all of the wool we purchase will be non-mulesed wool.
We stand firmly behind our policy to "do better" and are hopeful that we can be part of the solution to reduce mulesing in the long-term.
Have an online presence and dedicated followers? Consider joining the Wool&Prince affiliate program. We love to work with content creators who are passionate about living with less, travel, performance clothing and natural fibers, especially merino wool. To get started, contact us at email@example.com. Tell us about you, your website/social platforms, what you are passionate about, and why you would be a good fit with your brand. If you have previous experience working with other brands, we’d love to see examples.